FREQUENTLY ASKED QUESTIONS
Yes, we take great care to ensure that the product images on our website accurately represent the items you will receive. We understand that visual representation is crucial when shopping online, and we strive to provide clear and detailed images that showcase our products from various angles. Rest assured, the product you receive will closely match what you see in the pictures. However, please keep in mind that there may be slight variations in color due to differences in screen settings and lighting conditions. If you ever have any concerns about the product you receive, our customer support team is here to assist you. Your satisfaction is our top priority, and we're committed to delivering the quality you expect.
Viewing your sales receipt is easy! Once your order has been processed and confirmed, we will send an email to the address you provided during checkout. This email will contain your sales receipt as an attachment or a link to view and download it. If you have an account on our website, you can also log in and navigate to your "Order History" or "Account Dashboard" section, where you'll find a record of your orders, including the associated sales receipts. If you can't find your sales receipt or need further assistance, please feel free to contact our customer support team, and we'll be happy to help you retrieve your receipt.
- Returns must be initiated within 02 days of receiving the item.
- Certain items, such as personalised or hygiene-sensitive products, may have specific return guidelines. Please refer to our Returns Policy for detailed information.
If you have any questions or need assistance at any step of the return process, don't hesitate to reach out to our dedicated customer support team. We're here to make your return experience as smooth as possible. Your satisfaction is our priority, and we appreciate your business.
Yes, we understand how important it is to have access to the products you love. If an item is marked as "out of stock," it means that the product is currently unavailable for immediate purchase. However, we do our best to restock popular items to ensure you can continue enjoying our products.
To stay informed about restocks, you have a few options:
Waitlist: On the product page, you may find an option to join a waitlist for the specific item. By joining the waitlist, you'll receive a notification as soon as the item is back in stock.
Email Notifications: If you have an account on our website, you can opt to receive email notifications when the product is back in stock. Simply enable this feature in your account settings.
Frequent Check-Ins: Feel free to check our website regularly for updates on product availability. We strive to keep our customers updated about restocks through our website and social media platforms.
While we make every effort to restock items, there might be instances where certain products are discontinued or unavailable due to factors beyond our control. If you have specific questions about a product's availability or restocking timeline, don't hesitate to reach out to our customer support team. We're here to assist you in any way we can. Your satisfaction is important to us, and we appreciate your interest in our products.